Privacy
Last updated 15-03 2023
INFORMATION ON THE PROCESSING OF PERSONAL DATA POTENTIAL CUSTOMERS
Dear Interested,
Pursuant to article 13 of EU Regulation 2016/679, this treatment will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights, therefore, we provide you with the following information:
The Data Controller of your personal data is COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego, in the person of the administrator EMILIANO TARDIOLI, responsible towards you for the legitimate and correct use of your personal data, who you can contact for any information or request to following contact details:
Registered office: via San Potente 21 – 06081 ASSISI (PG) – Italy – VAT number: 03881280543
Contacts and contact details: Tel. +39 075 815 353 – Mob +39 338 59 83 066 – Email: info@colledegliolivi.com Website: www.colledegliolivi.com
Purpose: Your personal data is collected and processed for the purposes set out below together with the legal basis of reference:
To provide information regarding our possible promotional activities (legitimate interest);
– To provide information regarding future commercial initiatives and announcements of new products, services and offers (legitimate interest);
– Possibly to satisfy market surveys, statistics (legitimate interest);
– For promotional activities also related to the shipment of advertising and promotional material (legitimate interest);
Data processed: Name, address or other elements of personal identification; e-mail address, telephone number, tax code and other personal identification numbers; Professional activities.
Recipients:
Your personal data will be processed only by personnel expressly authorized by the Data Controller, will be stored at our office and may be communicated exclusively to the persons competent for the performance of the services necessary for the correct management of the relationship, with a guarantee of protection of the rights of the interested.
Data Profiling and Disclosure: Your personal data is not subject to disclosure or to any fully automated decision-making process, including profiling.
Duration: The duration of the treatment is determined as follows: Your personal data will be kept for the period necessary for the first contact and, subsequently, if an agreement is not stipulated between the parties, for one year.
Rights:
You may, at any time, exercise the rights:
– access to personal data;
– to obtain the rectification or cancellation of the same (and oblivion) or the limitation of the treatment that concern them;
– to oppose the treatment;
– data portability;
– to revoke the consent for one or more specific purposes, where foreseen: the revocation of the consent does not affect the lawfulness of the treatment based on the consent given before the revocation;
– to lodge a complaint with the Supervisory Authority (Guarantor for the protection of personal data based in Rome (Italy), Piazza di Monte Citorio n.121, 00186).
– as well as in general can exercise all the rights provided by the articles 15, 16, 17, 18, 19, 20, 21, 22 of the GDPR.
Furthermore, you have the contractual obligation to provide your data, the absence of which is to be considered a violation of the clauses contained therein or the knowledge of your personal data is a necessary requirement for the conclusion of the contract and it will not be possible to proceed with its stipulation in the absence of them.
GLOBAL POLICY ON THE PRIVACY OF COLLE DEGLI OLIVI Snc di Tardioli Emiliano and Diego
COLLE DEGLI OLIVI Snc di Tardioli Emiliano and Diego considers you our Guests and recognizes the importance of your privacy. We would like to let you know how we collect, use and disclose your personal data.
This Privacy Policy describes the privacy procedures adopted by COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego for the collection of data through:
– the websites managed by us, through which it is possible to access this Privacy Policy and other websites owned or controlled by COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego (collectively referred to as the “Websites”);
– software applications provided by us for use on PCs and mobile devices (the “Apps”);
– the social pages controlled by us, through which you can access this Privacy Policy (collectively, our “Social Pages”);
– HTML-formatted email messages sent by us containing the link to this Privacy Policy and those received by us;
– your visit or stay at one of our facilities or other type of offline interaction.
Collectively, our Websites, Apps and Social Pages are referred to as “Online Services” and “Services” if we include offline channels. The use of the aforementioned Services implies acceptance, on your part, of the terms and conditions set forth in this Privacy Policy.
COLLECTION OF PERSONAL DATA
“Personal Data” means information that personally identifies you or that identifies a person.
At each touchpoint along your journey, we collect your Personal Data in the manner prescribed by law, such as:
– First name
– Sex
– Mailing address
– Telephone number
– Email address
– Payment data
– Financial information in certain circumstances
– Language preference
– Date and place of birth
– Nationality, passport, visa, or other government-issued identification
– Important information such as birthdays, anniversaries and special occasions
– Affiliate or loyalty program data (including co-branded payment cards and travel partner program affiliations)
– Employer data
– Information regarding the Travel Itinerary, the tourist group or the activities
– Previous stays or interactions with guests, goods and services purchased, special services and service requests
– Geolocation information
– Social media account ID, profile picture and other publicly or available information on your social media or loyalty accounts
In more limited circumstances we may also collect:
– Data about family members and partners, such as names and ages of children
– Biometric data, such as digital images
– Images, video and audio via a) surveillance cameras located in public areas of our facilities, such as entrances and corridors; b) cameras worn by our theft prevention officers and other security personnel
– Preferences and personalized data (“Personal Preferences”), such as interests, activities, hobbies, food and drink preferences, services and amenities that you request or that we learn about during your visit
By providing us or our service providers with Personal Data about other people (for example, if you make a booking on behalf of another person), you represent that you are authorized to do so and you authorize us to use that information in accordance with this Privacy Policy. privacy.
METHOD OF COLLECTION OF PERSONAL DATA
We collect personal data in different ways.
ONLINE SERVICES. We collect Personal Data when you make a reservation, when you purchase goods and services from our Websites or Apps, when you send us messages, when you contact us, when you post on social media, when you sign up for a newsletter or participate in surveys, contests or promotional offers.
VISITS TO THE STRUCTURE AND OFFLINE INTERACTIONS. We collect Personal Data when you visit our facilities or use our services and on-site outlets, such as restaurants and other services. We also collect Personal Data when you attend or participate in promotional events hosted by our property or when you provide your Personal Data to promote an event.
CUSTOMER SERVICE CENTERS. We collect Personal Data when you make a telephone reservation, when you send us an email or fax, or when you use the online chat service or contact customer service. These communications may be recorded in order to ensure quality and staff training.
STRATEGIC BUSINESS PARTNERS. We collect Personal Data from companies that we partner with to provide you with goods, services and offers based on your experiences at our facility or that we believe may be of interest to you (“Strategic Business Partners”). Strategic Business Partners include on-site retail outlets, travel partners, car rental providers and travel booking platforms. The strategic business partners are independent of COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego.
OTHER SOURCES. We collect Personal Data from other sources, such as public databases, joint marketing partners and other third parties.
INTERNET CONNECTED DEVICES. We collect Personal Data from internet connected devices available in our facilities. For example, you could use an intelligent Home Assistant or a Chat Bot to personalize your accommodation and travel experience.
PHYSICAL AND MOBILE LOCATION-BASED SERVICES. We collect Personal Data when you download one of our applications or participate in certain programs. For example, we may acquire the exact location of your device using satellites, cell towers, Wi-Fi signals and other technologies. We will collect this information if you join the program through the App or another program (during your initial login or at a later time) to receive special offers and enable location features on your mobile device. If you have opted in, the App or another program will continue to collect location data when you are in or near a participating facility until you log out or the App is closed ( for example, the App or another program will collect this information if it is running in the background) or until the location function of your mobile phone or other devices is disabled for the App or another program of COLLE DEGLI OLIVI Snc of Tardioli Emiliano and Diego.
COLLECT OTHER DATA
“Other data” means information that does not reveal your identity or that does not relate directly to a person. If Other Data reveals your identity or relates to a person, we will treat that information as Personal Data. Other data includes:
– data present on the browser and on the device
– data relating to the use of the App
– data collected through cookies, pixel tags and other technologies
– demographic data and other data provided by you
– aggregated data
WE COLLECT OTHER DATA IN DIFFERENT WAYS BROWSER OR DEVICE. Through your browser or automatically through your device, we collect certain information, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, system name and version operating system, device manufacturer and model, language, Internet browser type and version, name and version of the Online Services you use (such as Apps). We use this information to ensure that the Online Services function properly.
USE OF APPS. When you download and use an App, we collect certain information, such as data about your use of the App, the date and time the App on your device accesses our servers and what data and files have been downloaded to the App based on your device number.
COOKIES. COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego does not use cookies but you may find yourself using services/tools used on our Websites, Apps, Social pages, owned by our PARTNERS such as Google, Apple, YouTube, Facebook and others who use cookies. Certain information is collected by cookies, which are pieces of information that are stored directly on the computer you are using. Cookies allow Partners to collect information such as the type of browser used, the time spent on the Online Services, the pages visited, the referring URL, language preferences and other aggregate traffic data. They use the information for security purposes, to facilitate navigation, to display information more effectively, to collect statistical data, to personalize your experience of using the Online Services and to recognize your computer and provide you assistance during the use of the Online Services. They also collect statistical data on the use of the Online Services in order to continuously improve their design and functionality, as well as to understand how they are used and to troubleshoot problems. Cookies also allow you to select which of the advertisements or offers may interest you most, showing them to you while you are using the Online Services, or to send marketing e-mails. They also use cookies to track responses to online advertisements and marketing emails.
If you do not want your data to be collected through cookies, find out how to set them at http://www.allaboutcookies.org/manage-cookies/index.html
You can choose whether to accept cookies by changing your browser settings. However, if you do not accept cookies, you may have some difficulty using the Online Services.
PIXEL TAG AND OTHER SIMILAR TECHNOLOGIES. COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego does not use pixel tags (also known as “web beacons” and “clear GIFs”) and other similar technologies that are used in connection with some Online Services for various purposes, including tracking actions of users of the Online Services (including email recipients), evaluating the success of marketing campaigns and compiling statistics on the use of the Online Services.
ANALYTICS. We collect information through Google Analytics and Adobe Analytics, which uses cookies and other technologies to collect and analyze data about the use of the Services. The services collect data relating to the use of other websites, apps and online resources. To find out more about the procedures adopted by Google, access www.google.com/policies/privacy/partners/ and deactivate the function by downloading the browser add-on for deactivating Google Analytics available at https://tools.google.com /dlpage/gaoptout . To learn more about Adobe and opt-out, please visit http://www.adobe.com/privacy/opt-out.html.
ADOBE FLASH TECHNOLOGY (E.G. FLASH LOCAL SHARED OBJECTS (“FLASH LSO”)) AND OTHER SIMILAR TECHNOLOGIES. We collect information through Flash LSOs and other technologies on some websites for various purposes, including collecting and storing data about your use of the Online Services. If you don’t want Flash LSOs stored on your computer, you can change the Flash Player settings to prevent Flash LSOs from being stored using the tools available in the Website Storage Settings Panel at http://www.macromedia.com/support/ documentation/en/flashplayer/help/settings_manager07.html . You can also control Flash LSOs by accessing the Global Storage Settings Panel at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html and following the instructions (including instructions explaining, for example, how to delete existing Flash LSOs (called “info” on the Macromedia site), how to prevent Flash LSOs from loading onto your computer without your permission, and (for Flash Player 8 and later) how to block Flash LSOs that are not sent by ‘operator of the page you are on at that moment). Please note that setting the Flash Player to reduce or limit acceptance of Flash LSOs may reduce or block the functionality of some Flash applications, including those used in connection with the Online Services. For more information refer to https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html
IP ADDRESS. The IP address is a number automatically assigned by your Internet Service Provider (ISP) to the computer you use. The IP address is identified and linked automatically in our server log files each time a user accesses the Online Services, together with information regarding the time of visit and the pages visited. We use IP addresses to calculate usage levels, analyze server problems and operate the Online Services. We may also use your IP address to determine your approximate location.
AGGREGATED DATA. We may aggregate collected data that does not identify you or any other user.
USE OF PERSONAL DATA AND OTHER DATA
We use Personal Data and Other Data to provide you with Services, develop new offers and protect COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego and our Guests as indicated below. In some cases we will ask you to provide your Personal Data and Other Data directly to us. If you do not provide the requested data or you prohibit us from collecting such information, we may not be able to provide the requested Services.
We use Personal Data and Other Data for our legitimate business interests, including the following.
PROVISION OF REQUESTED SERVICES. We use Personal Data and Other Data to provide you with the Services you request, as well as:
– to facilitate reservations, make payments, send administrative messages, send confirmation or pre-arrival messages, assist you at meetings and events and to provide you with other information regarding the area and the facility where you will be staying;
– to complete your booking and your stay, for example to process your payment, ensure that your room is available and to provide you with related assistance;
– to support our e-receipt program. When you use an email address to make a booking, we use that address to send you a copy of your invoice. If you make a reservation for another person using your email address, that person’s invoice will always be sent to your email address. You can cancel the email invoice and receive a paper copy instead by contacting the front desk.
We will use Personal Data and Other Data to manage the contractual relationship established with you, as it is in our interest and/or to comply with legal obligations.
CUSTOMIZATION OF SERVICES ACCORDING TO YOUR PERSONAL PREFERENCES. We use Personal Data and Other Data to personalize the Services and improve your experiences, including when you contact our call centre/reception/secretary, visit one of our facilities or use the Online Services, in order to:
– personalize your experience based on your personal preferences;
– submit offers based on your personal preferences.
We will use Personal Data and Other Data to provide personalized Services based on your Personal Preferences, either with your consent or because it is in our best interests to do so.
COMMUNICATION OF GOODS AND SERVICES BASED ON PERSONAL PREFERENCES. We use Personal Data and Other Data to:
– send you marketing communications, promotional offers, market research and periodic customer satisfaction or quality surveys.
We will use Personal Data and Other Data to communicate with you with your consent, to manage our contractual relationship with you and/or because it is in our interest to do so.
LOYALTY PROGRAMS. We use Personal Data and Other Data to:
– propose and manage your participation in our loyalty programs or other specific or personalized programs based on your interests;
– send you offers, promotions and information on the status of your account and initiatives;
– evaluate your benefits;
– manage your preferences regarding how points are collected, tracked and used.
We will use Personal Data and Other Data in this way and with your consent to manage the contractual relationship established with you and/or because it is in our interest to do so.
INITIATIVES, EVENTS AND PROMOTIONS. We use Personal Data and Other Data to enable you to participate in promotions and to administer those activities. Some of these businesses have additional regulations that may contain additional information about how we use and disclose your information. Personal data. We advise you to read these regulations carefully.
We use Personal Data and Other Data in this way and with your consent to manage the contractual relationship established with you and/or because it is in our interest to do so.
COMMERCIAL PURPOSES. We use Personal Data and Other Data for the following activities: data analysis, auditing, security monitoring, fraud prevention, development of new goods and services, improvement or modification of our services, identification of usage trends, evaluation of effectiveness of our promotional campaigns, management and expansion of our business activities.
We use Personal Data and Other Data in these ways and with your consent to manage the contractual relationship established with you, to comply with legal obligations or because it is in our interest to do so.
DISCLOSURE OF PERSONAL INFORMATION AND OTHER INFORMATION
Our goal is to offer our Customers hospitality and services at the highest levels and in doing so we share Personal Data and Other Data with the subjects indicated below.
STRATEGIC BUSINESS PARTNERS. We disclose Personal Data and Other Data to selected strategic Business Partners who provide goods, services and offers that enhance your experience at our facilities or that we believe may be of interest to you. By sharing data with these strategic business partners, we are able to deliver and make available to you personalized services and unique travel experiences.
SERVICE PROVIDERS. We disclose Personal Data and Other Data to third party service providers for the purposes set out in this Privacy Policy. Service providers include companies providing web hosting, data analysis, payment processing, order fulfillment, IT and related infrastructure provision, customer service, email sending, sms sending, marketing, auditing and other services .
CONNECTED ACCOUNTS AND PROMOTIONAL ACTIVITIES. We work with selected third parties who allow you to subscribe to their services or participate in their promotions. For example, some companies allow you to use your loyalty program code or Online Services login information to receive or register for their services. These companies include car rental providers and others. In addition, your social media account provider allows you to link your account to your Online Services or log into your Online Services directly from your social media account. Only after you have subscribed to the services will we disclose your Personal Data and Other Data to third parties. If you do not want to allow your Personal Data and Other Data to be shared in the above manner, do not provide your loyalty program code, do not use your Online Services login information to participate in third-party promotions, and do not connect to your Online Services accounts through third-party service accounts. The data shared in this way will be treated according to the privacy policy adopted by third parties and not according to this Privacy Policy.
COMPANY REORGANIZATION. We may disclose or forward your Personal Data to third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other assignment, in whole or in part, of the assets, resources or inventory of COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego (including bankruptcy or similar events).
OTHER USES AND DISCLOSURES
We will use and disclose Personal Data when we deem it necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and governmental authorities, including authorities outside your country of residence, and to meet security and law enforcement requirements; (d) to enforce our Terms and Conditions; (e) to protect our business; (f) to protect the rights, privacy, security and facilities of COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego, yours or those of others; (g) to allow us to proceed legally or to limit any damages suffered.
We may use and disclose Other Data for any purpose, except as prohibited by applicable law. In some cases, we may associate Other Data with Personal Data (for example, your name with your location). In doing so, we will treat this information as Personal Data until it is combined.
ENTITIES NOT BELONGING TO COLLE DEGLI OLIVI Snc of Tardioli Emiliano and Diego
This Privacy Policy is not intended for, and we assume no responsibility for, the privacy, data or practices of entities not belonging to COLLE DEGLI OLIVI Snc di Tardioli Emiliano e Diego, including strategic business partners or third parties who manage sites or services connected with the Services, payment services, loyalty programs or websites that link to the landing page of providers of high-speed Internet services at our properties.
The addition of a link to the Online Services does not imply an endorsement by us of the linked site or service. We have no control over and assume no responsibility for the collection, use and disclosure of your Personal Data by third parties.
We also assume no responsibility for the data collection, use, disclosure and security policies and procedures of other companies such as Facebook, Apple, Google, Microsoft, YouTube or any other application developer, application provider, social media platform provider, operating system provider, wireless device or service provider, including in relation to Personal Data that you provide to other companies through the Apps or our social media Pages.
THIRD PARTY ADVERTISING
We may use external advertising companies to serve advertisements about goods and services that may be of interest to you when you visit and use the Online Services and other websites or online services. To serve these ads, these companies may place or recognize a special cookie on your browser (including the use of pixel tags). If you want to know more about this procedure and your preferences in this regard, visit the pages http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/ . To opt out, you can download the AppChoices at www.aboutads.info/appchoices.
SAFETY
We are committed to taking all appropriate organisational, technical and administrative measures to protect your Personal Data. Unfortunately, no data transmission or archiving system can guarantee 100% security. If you feel that your interaction with us is no longer secure (for example, if it appears that the security of your account has been compromised), please notify us immediately as set out in the “How to Contact Us” section below.
PREFERENCES, ACCESS AND STORAGE
You can express your preferences on the management of your data and we want to provide you with all the information you need to make the right choice for you.
If you no longer want to receive marketing-related emails, you can opt-out by following the instructions in one of the emails we sent you.
In addition, members of our loyalty program can opt-out of emails regarding marketing activities by sending us an unsubscribe request email to info@colledegliolivi.com
Also, you can cancel the sending of SMS from our loyalty program regarding marketing activities by connecting to your account http://sms.gustox.com/externalsubscribe/index.php or by sending us an e-mail requesting cancellation to info@colledegliolivi .com
We will try to satisfy your requests as quickly as possible. If you choose to opt-out of marketing emails from us, we may continue to send you important administrative messages, a feature that you cannot opt out of.
Requests for modification/updating/cancellation must be sent to info@colledegliolivi.com or sent by letter to:
COLLE DEGLI OLIVI Snc of Tardioli Emiliano and Diego
Registered office in via San Potente 21
06081 ASSISI (PG) – Italy
Phone: 075 815 353
Email: info@colledegliolivi.com
We will provide a list of categories of Personal Data disclosed to third parties for direct marketing purposes in the previous year, together with the names and addresses of such third parties. We reserve the right not to respond to requests sent to addresses other than the one listed in this section.
HOW TO CONSULT, MODIFY OR DELETE YOUR PERSONAL DATA:
If you would like to review, correct, update, omit, restrict or delete Personal Data previously provided or if you would like to receive an electronic copy of your Personal Data for transmission to another company (within the scope of data portability law), you can contact us at the address info@colledegliolivi.com or by ordinary mail:
COLLE DEGLI OLIVI Snc of Tardioli Emiliano and Diego
Registered office in via San Potente 21
06081 ASSISI (PG) – Italy
Phone: 075 815 353
Email: info@colledegliolivi.com
In your request, clearly specify which Personal Data you wish to change, whether you wish to remove your Personal Data from our database, or any other restrictions you wish to apply to our use of your Personal Data. For your protection, we only accept requests for Personal Data associated with the email address you used to send us the request; it may be necessary to verify your identity before fulfilling the request. We will try to satisfy your requests as quickly as possible.
Please note that it may be necessary for us to retain certain information for record keeping purposes and/or to complete any transactions you initiate before requesting a change or cancellation (for example, when you make a purchase or reservation, or participate in a promotion, you may not be able to amend or delete the Personal Data provided until such purchase, reservation or promotion is complete). There may also be residual information that remains in our databases and will not be removed. In addition, there may be information that we will not allow you to review for legal, security or other reasons.
STORAGE
We will retain your Personal Data for the period necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The criteria used to establish the data retention periods on our part are as follows:
– how long we have had a relationship with you by providing you with our Services (for example, since you opened an account with us or have used our Services);
– if we are subject to a legal obligation (for example, under some laws we are required to archive your transactions for a certain period of time before we can cancel them);
– whether it is advisable to keep the data taking into account our legal position (e.g. in the event of prescriptions, disputes or regulatory investigations).
SENSITIVE DATA
Except as specifically requested, please do not submit or disclose Sensitive Personal Information to us through the Services or otherwise (for example, your social security number, national identification numbers, information regarding ethnicity or race, political opinions, religious beliefs and ideologies, health, biometric data or genetic characteristics, criminal record, membership of a trade union, administrative or criminal proceedings or sanctions).
USE OF THE SERVICES BY MINORS
The Services are not intended for children under the age of sixteen (16), who should not provide Personal Information through the Services.
UPDATES TO THIS PRIVACY POLICY
The “Last Updated” caption at the top of this page shows the date this Privacy Policy was last revised. The changes will take effect when the updated version of the Privacy Policy is posted on our Online Services. Your use of the Services following any such changes signifies your acceptance of the updated version of the Privacy Policy. If you wish to consult the version of the Privacy Policy before reviewing it, contact us at info@colledegliolivi.com
HOW TO CONTACT US
For any questions regarding this Privacy Policy, please contact us at the e-mail address info@colledegliolivi.com or at the postal address:
COLLE DEGLI OLIVI Snc of Tardioli Emiliano and Diego
Registered office in via San Potente 21
06081 ASSISI (PG) – Italy
Phone: 075 815 353
Email: info@colledegliolivi.com
